Twinsovens | Eskişehir, Türkiye
Thank you for shopping with Twinsovens! We carefully prepare and package our products to ensure they arrive safely.
1. Order Processing
Most orders are prepared for dispatch within 3–4 business days.
Custom-made products, personalized orders, and items requiring additional manufacturing may take longer. If additional production time is required, we will inform you.
Processing times do not include weekends or public holidays.
2. International Express Shipping
We ship pizza oven accessories and metal garden decor internationally using trusted express carriers such as FedEx, UPS, and DHL, depending on the destination.
Estimated delivery time to the United States: 2–4 business days after dispatch.
Delivery times to other countries vary depending on the destination, customs processing, and available carrier services.
All delivery estimates are approximate and cannot be guaranteed.
3. Shipping Costs
Shipping costs are calculated based on the product, destination, and shipping method.
Applicable shipping charges are displayed during checkout before payment.
For custom orders or destinations not available at checkout, please contact us at info@twinsovens.com.
4. Customs Duties and Import Taxes
International orders may be subject to import duties, VAT, customs fees, or other local taxes.
Whether these charges are collected at checkout or upon import depends on the destination, shipping arrangement, and applicable regulations.
Any charges not included in the checkout total may be payable by the recipient, where permitted by applicable law and clearly disclosed before purchase.
Please review the order total and shipping terms before completing your purchase.
5. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking number to follow your shipment through the carrier’s website.
6. Delivery Addresses
Please provide a complete and accurate delivery address, including your postal code and a reachable telephone number when required by the carrier.
Some carriers may be unable to deliver to PO Box, APO, FPO, or DPO addresses. If your address is not supported, we will contact you to request an alternative.
7. Shipping Delays
Although we work with reliable express shipping carriers, delivery delays may occasionally occur because of customs inspections, weather, public holidays, or other circumstances beyond our control.
If you experience a delivery problem, please contact us so we can help investigate it with the carrier.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.
We will review the issue and arrange an appropriate solution in accordance with our Refund & Returns Policy and applicable consumer law.
9. Pizza Oven Shipping Restrictions
Our full-size pizza ovens, including the Proforge 75, are currently manufactured and sold for the Turkish market.
Due to their size and international transportation costs, we do not currently offer international shipping for full-size pizza ovens.
Our pizza oven accessories and metal garden products are available for international shipping to supported destinations.
10. Contact Us
For shipping questions, tracking assistance, or custom delivery requests:
Twinsovens
Eskişehir, Türkiye
Email: info@twinsovens.com
Website: https://twinsovens.com
We are happy to help with your order.
