October 21, 2026
1. Introduction
Welcome to Twinsovens.
At Twinsovens, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what personal data we collect when you visit twinsovens.com, contact us, or purchase our products, how we use that information, and the rights available to you.
Website: https://twinsovens.com
Business Location: Eskişehir, Türkiye
Contact Email: info@twinsovens.com
Legal Seller / Data Controller: [Insert the registered legal name of the business before publication]
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Your name and email address.
- Billing and shipping addresses.
- Telephone number, where needed for order delivery.
- Products ordered, order numbers, and purchase history.
- Messages and information submitted through our contact form.
- Information about custom measurements, product specifications, and personalization requests.
- Technical information such as IP address, browser type, and information required for website security and operation.
- Cookie and shopping-cart information.
We collect this information when you place an order, complete a form, communicate with us, or use website features that require it.
3. How We Use Your Information
We process personal information for the following purposes:
- Processing and fulfilling customer orders.
- Manufacturing products according to selected options or custom specifications.
- Arranging shipping and delivery.
- Providing order updates and customer support.
- Responding to questions and requests.
- Managing refunds, replacements, and customer complaints.
- Meeting applicable tax, accounting, customs, and legal obligations.
- Maintaining website functionality and protecting against misuse or fraud.
- Sending optional marketing communications where permitted by law and where any required consent has been obtained.
4. Legal Bases for Processing
Depending on the processing activity and applicable law, we rely on:
- Contractual necessity: To process purchases, fulfill orders, and provide requested services.
- Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.
- Legitimate interests, where applicable: To maintain website security, prevent fraud, respond to relevant business inquiries, and manage our operations, subject to your rights.
- Consent, where required: For optional marketing communications and non-essential cookies or similar technologies.
Where Turkish Law No. 6698 on the Protection of Personal Data (KVKK) applies, personal data will be processed under the applicable conditions set out in that law.
5. Payments
When online checkout is enabled, payments may be processed through our selected payment service provider, including PayTR if activated.
Payment providers may collect and process information necessary to authorize payments, prevent fraud, and meet legal requirements.
Payment information is handled according to the relevant payment provider’s own privacy and security practices.
6. Shipping and Delivery
To deliver orders, we may share necessary shipping information, such as recipient names, addresses, and telephone numbers, with carriers and logistics providers.
Depending on the shipment, these may include FedEx, UPS, DHL, and their authorized logistics partners.
We share information required for delivery, shipment tracking, and customs processing.
7. Website Services and Service Providers
Our website uses WordPress and WooCommerce for website and online-store functionality.
We also use website hosting, email, and contact-form services to operate the website and communicate with customers.
These service providers may process personal information only as necessary for the relevant services and according to applicable data protection requirements.
8. Cookies
Our website may use cookies and similar technologies for functions such as:
- Maintaining shopping-cart contents.
- Supporting secure website operation.
- Remembering relevant website preferences.
- Managing user sessions and checkout functionality.
If optional analytics, advertising, or marketing technologies are enabled, we will provide any additional information and consent controls required by applicable law.
You may manage cookies through your browser settings and any available cookie preference controls on our website.
Some essential functions may not work correctly if necessary cookies are disabled.
9. International Data Transfers
Twinsovens is based in Türkiye and serves customers internationally.
Personal information may be processed in Türkiye or shared with service providers and shipping partners in other countries where necessary for our operations.
Where applicable data protection laws require specific safeguards or conditions for international transfers, we will follow those requirements.
10. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, handling customer inquiries, resolving disputes, and complying with applicable legal obligations.
Retention periods depend on the nature of the information and any relevant tax, accounting, consumer protection, or other legal requirements.
When information is no longer required, it will be deleted, anonymized, or otherwise handled appropriately, subject to applicable law.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Request restriction of certain processing activities.
- Object to certain uses of personal information, including direct marketing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
- Obtain information about how your personal data is collected, processed, and shared.
You may also have the right to file a complaint with the relevant data protection authority.
To exercise your rights, contact us at info@twinsovens.com.
We may request reasonable verification of your identity before processing a privacy-related request.
12. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, and disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
13. Third-Party Websites
Our website may contain links to external websites, including social media platforms.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.
14. Children’s Privacy
Our website and products are not intended for children to purchase independently.
We do not knowingly seek to collect personal information from children in violation of applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, data-processing practices, or legal requirements.
The latest version will be made available on this page with an updated revision date.
16. Contact Us
If you have questions about this Privacy Policy or the processing of your personal information, please contact:
Twinsovens
Eskişehir, Türkiye
Email: info@twinsovens.com
Website: https://twinsovens.com
